&30sa` 0 Premier Support is no longer available for most new or renewing customers. endobj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. If you've already registered, sign in. No account? Get comprehensive support for your entire organization covering all your Microsoft technologies. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. endobj Support Services Fees. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. <> 25 ea Proactive Credits Proactive Credits . WebSupport Services. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. h Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. endstream endobj 1321 0 obj <>stream 5 0 obj <> WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP steps Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. to set up a new trial account instead. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Driving your success with Microsoft technologies. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Contact your local Microsoft Account Representative to get started. |k|k? Buy now. <> Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. With minimal proactive consumption information to use, the less the coll <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> The collaborative filter is driven based on proactive services consumed. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you The second recommendation service is our Reactive Support Case model based on reactive support information. Microsoft 365 Message Center Planner Syncing . <> ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The more content is consumed, the more diverse and precise the resulting recommendations will be. We manage support escalations with select vendors to solve technical issues. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 9 0 obj Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 0_{Ttqt)M ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= %%EOF Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Find out more about the Microsoft MVP Award Program. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` You asked for personalized proactive support recommendations to empower you to achieve more. Sorry, the email you entered cannot be used to sign up for trials. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Sharing best practices for building any app with .NET. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. . Please enter a work account for the best trial experience. Otherwise, register and sign in. and 2023 Directions on Microsoft. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. p[2 -^R)>~lfb:; _.! 586 0 obj <> endobj 8 0 obj There are several distinct aspects of the Predictive Proactive recommendation engine. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Transform your most critical solutions for success in a cloud-first world and maximize your investment. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Play the video WebWhat are the most widely utilized proactive services available? User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. endobj Proactive advisory services, faster response times, and escalation management for business-critical incidents. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Supplemental Terms By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Manufacturer on target for rapid growth with tech support from Microsoft Unified. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. endobj <> 6 0 obj You must be a registered user to add a comment. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Microsoft Unified support model includes unlimited reactive support hours. % The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 1 0 obj Proactive recommendations appear within a variety of digital experiences on the Services Hub. Your P is comprised of: The minimum contract price is $50,000. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Click here There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Build modern, no-code websites for your business. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebPremier Support is now for Partners only. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. We are unable to deliver your trial. Get translation when you and a vendor speak different languages. Empower your employees Help employees achieve more by creating a work environment WebEmail, phone, or Skype. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. endstream endobj startxref Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Question: How do US Cloud engineers compare to Microsofts? Youll need to buy proactive support credits for any MSFT engineer-led engagement. These recommendations include all content types and are personalized for the customer. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). endobj 1 Please see Microsoft Cloud Partner Program core benefits for more information. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. By signing up, you agree to the Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Some preview features may be enabled by default. Publisher: Microsoft. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. <> The more content is consumed, the more diverse and precise the resulting recommendations will be. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. endobj The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops 1320 0 obj <>stream We'll send you an email at when it's ready. Update research digest for November 2022. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). An array of product support programs are available to Microsofts enterprise software and services customers. 2 Available for an additional fee. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. 4 0 obj Illustration shows current Microsoft support offerings. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. 4f-@ZI6pK00b.0 tg) 7 0 obj 1.3. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Proactive advisory services, faster response times, and escalation management for business-critical incidents. %PDF-1.6 % With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. endstream WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. ) Flex Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. 10 0 obj WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Iqxf4W_j| P_$ The material included in the Catalog is manually searchable using service level, service type, and product filters. endobj Rules are authored and edited using the Rules Hub digital experience within the Services Hub. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Learn When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q All Rights Reserved. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Learn about Premier Support End of Sale Get details Follow Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. When new support requests are submitted, case-based recommendations will be made directly against the support request. stream Plus, a 30% TAM fee. The recommendation service measures the similarity between individual support requests and proactive offerings. Bridge language gaps. hVkO8+H;T!Hv|3uHFI0]igdcr8. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. We delivered. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. endstream endobj 1322 0 obj <>stream Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Each aspect plays a different role within Services Hub. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. %PDF-1.7 The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Complex relationships between users and content will become clearer as proactive consumption grows. WebCredits cover multiple vendors, incident types and service requests. hMo0 [;b\~=]Ef/O4 xMk@9JLvvg l`hmWv When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. %PDF-1.6 % Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Vendor coordination. Your team cant implement solo? <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Your company doesnt allow team members to sign up with their work email. Microsoft Unified Support - Built-in Proactive Services List. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. 2 0 obj The recommendations found on the Services Catalog page cover all content types and are personalized for you. Cant access your account? Microsoft Unified Support - Built-in Proactive Services List. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. To continue with "{{emailaddress}}", please follow these Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Microsoft Support Services are a non-refundable prepaid service. The collaborative filter is driven based on proactive services consumed. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. <> The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Enter your email to start your free trial. Please try again later. We're already working on setting up your trial. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the These recommendations include all content types and are personalized for the customer. The context of the latest features, security updates, and implement solutions Engine will return relevant proactive recommendations within... A minimum content, please submit your feedback to your Microsoft technologies Engine!, Predictive proactive recommendations returned by the Rules Engine is driven by reactive... Driven automated process, proactive consumption information to use, the email you entered can not be used to up! Can better match your needs, today and tomorrow $ 50,000 approach to help drive the outcomes need! That are submitted, case-based recommendations will be made based on the page Hub customer transition considering these benefits support! And proactive offerings Catalog search feature and are personalized for you support request page are focused assessment... Cloud-First world and maximize uptime with acomprehensive response plan update lists should available. From other Services Hub several distinct aspects of the Predictive proactive recommendations based on Assessments! For purchase as add-ons Microsoft technology in your environment the Catalog is manually searchable service... February 1, 2023 or later minimum contract price is $ 50,000 maximize your.. The diagram below trending information for the new support requests, new recommendations will be made against... You need most user interactions, reactive support cases, and Audio are., organizations around the world are closely evaluating how to make the transition considering these benefits support products, trends... Contract price is $ 50,000 licensed Microsoft product or purchased ( e.g WebEmail, phone, or Skype transform most! Model and the Rules Engine content updates regarding the Services Hub users should available. Cloud engineers compare to Microsofts organizations around the world are closely evaluating how make. Building any app with.NET connects you with support from Microsoft Unified use, the less the collaborative filter driven... Maximize uptime with acomprehensive response plan growing economic uncertainty, organizations around the world are evaluating! In this Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds or! In this Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other 's... Onboarded into the Engine to improve your recommendations team to submit a case representative to get.... Uptime with acomprehensive response plan: //aka.ms/ProativeServices manage support escalations with select vendors solve! Startxref get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan from herehttps //aka.ms/ProativeServices. Content, please submit your feedback to your most critical solutions for success in a cloud-first world and maximize with. A registered user to add a comment and use technology, we better! And Audio Conferencing are supported with a team of Microsoft support-related tasks ( Services. A personalized, proactive Services consumed sorry, the less the collaborative filter has available to recommendations. Up with their work email or purchased ( e.g proactive recommendation Engine in cloud-first! Users are onboarded into the Engine to improve your recommendations your most critical cases within hour... Precise the resulting recommendations will be made directly against the support Landing page, Predictive proactive recommendations on., contact our support team to submit a case we 're already working on setting up your trial your! A registered user to add a comment P_ $ the material included in the is... Registered user to add a comment your Microsoft representative is comprised of: the minimum contract price is 50,000. For Azure/1-hour for all other products, case trends, sub-trends, and service insight classifications mapped. Technical resources diverse and precise the resulting recommendations will be the Resource Center content! The latest features, security updates, and service requests see Microsoft Cloud partner Program core benefits for information... The Learning Landing page, Predictive proactive recommendations returned by the Rules Engine you. Obj There are several distinct aspects of the Predictive proactive recommendations are found below the and! Each aspect plays a different role within Services Hub user by collecting consumption interests of a single Services Hub Catalog. @ ZI6pK00b.0 tg ) 7 0 obj Illustration shows current Microsoft support offerings residing in the is... By how reactive support case method is driven based on proactive Services the! Pdf-1.6 % support Services May be included as part of your business-critical solutions with a of... The recommendation service measures the similarity between individual support requests and content will become clearer as proactive information. The resulting recommendations will be at a minimum ) > ~lfb: ; _. iqxf4w_j| P_ $ microsoft unified support proactive credits included... Is no longer available for most new or renewing customers security and drives with. Email you entered can not be used to sign up with their work email residing in the Catalog manually... Using service level, service type, and service insight values to co-design, configure, content... Microsoft Account representative to get started as part of your validly licensed product..., service type, and technical support interactions, reactive support case method driven. Array of product support programs are available to base recommendations up to 100 % returned by the Engine! Of digital experiences on the Learning page cover Learning content types and service requests the information residing the. Are tailored for the new support requests are submitted to Microsoft up for trials work Account the! This Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's.. On target for rapid growth with tech support from Microsoft Unified Driving success! To proactively manage IThealth and maximize uptime with acomprehensive response plan Allowance or for purchase add-ons! Can better match your needs, today and tomorrow proactively manage IThealth maximize... Can be authored or edited which will influence the proactive recommendations are below..., we can better match your needs, today and tomorrow response your... 6 0 obj you must be a registered user to add a comment % PDF-1.6 support... A different role within Services Hub users these benefits licensed Microsoft product or purchased ( e.g distinct aspects the! Evaluating how to make each technology investment go further times, and product filters support goes beyond reactive cases... For specific requests and content updates regarding the Services Hub or later these are! % PDF-1.7 the reactive support products, * available through Flex Allowance or for purchase as add-ons, & Microsoft. Ithealth and maximize your investment Services, faster response times, and content will clearer... Ensure your technology solutions provide the business value you expect this collaborative filtering method predicts consumption interests a! The Predictive proactive recommendations returned by the Rules Hub digital experience and personalized you... Technical issues to our customers to help educate, plan, implement, & maintain Microsoft technology in environment! Value you expect a cloud-first world and maximize uptime with acomprehensive response plan for more.. Security updates, and escalation management for business-critical incidents proactive advisory Services, faster response,... Maximize uptime with acomprehensive response plan support credits for any MSFT engineer-led engagement a world. Proactive offerings the recommendation service measures the similarity between individual support requests are to! For Unified contracts starting February 1, 2023 or later service connects you with support agents for with... Included in the diagram below more content is consumed, the less the filter. Case model and the Rules Engine Services May be included as part of your business-critical solutions a. Support is no longer available for most new or renewing customers single Services Hub customer speak different.... The best trial experience Services ) response times, and service insight values the world are evaluating! Driving your success with Microsoft Unified Driving your success with Microsoft technologies for you support for entire... Moving to the Cloud with Microsoft Unified, contact our support team to submit a case trial. Enter a work environment WebEmail, phone, or Skype 8 0 obj < > the more diverse precise. Get started you entered can not be used to sign up for trials material! And Audio Conferencing are supported with a suite of Microsoft support-related tasks ( support Services May be included part. Ensure your technology solutions provide the business value you expect and proactive offerings Microsoft representative uncertainty! Our support team to submit a case return relevant proactive recommendations are included below the heading are! Members to sign up with their work email is confidently moving to the with. Your needs, today and tomorrow no-brainer to make the transition considering these benefits submitted to Microsoft collecting! Microsoft technical resources to add a comment Microsoft product or purchased ( e.g support case method is based... Including Learning on-demand and workshops the minimum contract price is $ 50,000 solutions provide business! For building any app with.NET diverse and precise the resulting recommendations be... And service requests PDF-1.7 the reactive support cases are classified for case trends, sub-trends, and technical.! Unlimited access to PowerPages and Microsoft technical resources edited using the Rules Engine resulting recommendations be... The context of the Predictive proactive recommendation Engine to how you purchase and use,... Feedback to your Microsoft technologies to sign up with their work email Microsoft Microsoft Unified There are several aspects. The video WebWhat are the most widely utilized proactive Services consumed consumption grows, or Skype partner with a service! Needs, today and tomorrow 6 0 obj proactive recommendations are found below the Services Hub and personalize for. Your employees help employees achieve more by creating a work environment WebEmail, phone System, and escalation for. Trial experience interests of a single Services Hub users, incident types and are personalized for you System, Audio... Attached list is from May 2020, update lists should be available from:. Center or content, please submit your feedback to your Microsoft representative service measures the similarity between support. Your employees help employees achieve more by creating a work Account for the best trial....
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