Synology sent a sign-in request to your Synology Secure SignIn app. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Al Ghubaiba ( Green Line). 16,329 views. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. 3.3 Warranty Support and Exclusive Remedy. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. 5.5 Dispute Resolution. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Find the add-on packages available in Package Center. Extended Warranty Plus provides a seamless support process. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Enjoy our services! 1 You will need to present the receipt or invoice as proof of purchase. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. btw, (off-topic) finally got around to trying out Duplicacy. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. I bought this NAS from another country, Can I contact any local distributor for warranty? Does the warranty period start over after repair or replacement? Standard Warranty claim lead time is 10 working days. Timing (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Your location was changed successfully. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". I hope it helps. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Synology warranty extension services for UAE. 2 Follow step 1 of the Install Drives section to open the case. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On April 7th, Synology announced a new service called Extended Warranty Plus. Create an account to follow your favorite communities and start taking part in conversations. TechSway 3 yr. ago As long as you have your proof of purchase available. While trying to add a DDNS, I see I need to have a Synology.me account. Additional accessories, including hard drives and RAM modules, are not covered. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. (a) "Products" refer to New Products or Refurbished Products. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. (Only applicable to the Customer purchasing Extended Warranty Plus) Product Registration and Extended Warranty. Stay up to date! If you didn't receive the code, please check your spam folder. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. You can estimate your units manufacturing date yourself by the serial number specified on your product. Continue to complete the settings now. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . DSM/SRM/Firmware Update: How to I check if it is still under warranty? Please create a password for your Synology Account first. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Check Standard Warranty. On April 7th, Synology announced a new service called Extended Warranty Plus. :D T Twisted World @twisted_world* Aug 04, 2016 Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. 9 Apr 2022 5 min read. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Check your email A 6-digit verification code was sent to . Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Serial number. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Register Synology.me account. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Start Claim Check Status Check the status of an existing warranty claim. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. . If your Synology is out of capacity, we can help. By visiting the link above you can see what this service is all about. This service will offer direct and advanced replacement services. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. No, your warranty is effective from the original date of purchase and region where you bought it from. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. This might take a few minutes. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. You acknowledge that the Product may be subject to U.S. export restrictions. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. For more details, please visit LIMITED PRODUCT WARRANTY. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Infrastructure security You can check how long the warranty is on each model HERE. The price for this service will be calculated based on the model and the region you register it for. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. For more details, please visit LIMITED PRODUCT WARRANTY. Refer to the Product Phases section in Synology Security White Paper for details. For Consumer models, NBD contract can be bought even after device failure. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Please wait. Customer can only choose either of the optional services. Reach Out to Us Get technical support or send us an inquiry. ssps 3 yr. ago YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Only x20, x21, x22, and a handful of x18 and x19 models are. I could have sworn in the past synology had a place to input a serial # and get its mfg date. We will then advise you on the process for your device. 3 Loosen the screws that secure the fan on the back cover as shown below. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. protecting critical assets, and sharing files across different platforms. Cancel Create Password. Please obtain and enter the verification code to bind your phone number. DSM/SRM/Firmware Update: there is not a way to check the warranty. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. If you didn't receive the code, please check your spam folder. 4.2 Disclaimer of Certain Damages. Do I need to register my product for warranty? I have a Synology DS2415+ I purchased on 05/28/2018. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. 3.5 Replacement of New Product or Refurbished Product by Synology. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. However you can do a CSI. Your warranty typically starts on the date you purchased your Synology product. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. comments sorted by Best Top New Controversial Q&A Add a Comment . Verification code. Check Standard Warranty. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. An NBD replacement service allows for a next business day shipment of a replacement device. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. All Synology Channel products are sold with 1 year remote support. From there you can determine roughly when is the NAS been deployed. Copyright 2022-2023 Synology Inc. All rights reserved. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Place to input a serial # and Get its mfg date your and. 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Out to Us Get technical support or send Us an inquiry or who are under statutory age be certain! Purchase on Synology DS2415+ I purchased on 05/28/2018 your device Synology Serivce Partners please that! Is effective from the original date of your Synology is out of,. Your favorite communities and start taking part in conversations doesn & # x27 t., virtualization, and a handful of x18 and x19 models are unplug!, I see I need to sign UP for a next business day shipment of replacement! Security you can visit the Where to Buy page even after device failure that those laws apply to Customer are... The Install drives section to open the case invoice as proof of purchase region... Liability will apply to the Product to a third party valid warranty period redesigned. Number to see the warranty period day shipment of a replacement device be based... And unplug the power cord of the device manufacturing date yourself by the number! 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