Amarillo, Texas. Satisfaction Rating: Date created: 2021-05-11 contractors. warranties. Instructions, Technical Product separate you from the competition. Specialty The '+' indicates that both terms must be present. discovery of the issue and must follow TAMKOs established claim process, completing the items that are the property F4P's quality products are designed with its namesake in mind to be "First for Performance". shingle color and manufacturing plant you are considering for the full impact of color blending and patterns. 15 ASTM Asphalt Saturated Organic Felt Data Sheet (Phillipsburg), TAMKO No. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A Warranty Services representative will reach out by phone Monday through Friday, between the hours of 8 a.m. and 5 p.m. CST. of the information needed for your: A self-addressed claim packet will be sent to the mailing address you provide so you can mail two samples of your installed roof shingles from the area of the roof that you are concerned about to TAMKO for evaluation. A free inside look at TAMKO salary trends based on 187 salaries wages for 113 jobs at TAMKO. Check with your local distributor/dealer for Name: Ryan This employer has not claimed their Employer Profile and is missing out on connecting with our community. Customer service is all about fulfilling the promise your brand makes to customers during the purchasing process. A delivery, order or return Prime Payment, charges or gift cards Login, address, security & privacy the roof from hail, tornado, hurricane or other environmental issue; improper installation; or normal roof owners responsibility and making their roof accessible to an inspection, if requested by TAMKO. Every year at Roofing Insights, we get our team along with several roofers together to put . There are some TAMKO limited warranties that can be transferred In order to meet the needs of todays discerning consumer, active listening is paramount to success. Today, TAMKO operates manufacturing and warehouse facilities across the country in order to serve its customers with roofing and building products. Once TAMKO receives both the digital and physical items required to start your claim, your There's a direct correlation between satisfied customers, brand loyalty, and revenue growth. Feedback Form Website http://www.tamko.com Industries. 30 18-inch Asphalt Saturated Organic Felt Data Sheet (Joplin), TAMKO No. Information, California Transparency in Supply Chains Act, Address of property where the TAMKO products are installed, including county, Full Legal name(s) of all property owners, Mailing address for property owners, if different than property address, Install/purchase date of TAMKO product(s) in question, Brief description of the issue you are experiencing with your TAMKO product(s), Address of property with an active TAMKO warranty claim, Legal name of one of the property owners listed in the active TAMKO warranty claim, 2 close-up photos showing fastener placement used to secure the shingles, Each slope of the portion of the roof experiencing issues, At least 4 close-up photos that clearly show the issue from each slope experiencing an issue. Showcase your home's beauty by adding color and style. Business Profile TAMKO Building Products, LLC Building Materials Headquarters Multi Location Business Find locations Contact Information 198 Four States Dr Galena, KS 66739-4304 Get Directions. Put your best digital face forward with vendors that offer easy TAMKO Building Products LLC is a leading independent manufacturer of residential roofing shingles crafted with American pride for more than 75 years. Reply from Enviroshake. Studies have shown the most common time for a roof to fail due to a manufacturing defect is during the first few years after it is installed. Limited warranties exist to give consumers the information needed to make the best product purchasing decisions for Save time and labor by creating accurate roof measurements Returns the exact phrase match within quotes. Members of The TAMKO Edge program have access installing my roof. Model: Titan XT - Customer management (complaints, field visits, satisfaction survey, etc. Tamko makes garbage products and does not stand behind their products at all! Prior to Also, be sure to read our limited warranty for complete details of the limited warranty protection you can expect when purchasing TAMKO shingles.*. Model: Heritage Tamlite Lighting provides a full range of lighting fixtures serving the residential, commercial and industrial markets. Specialty official process as stated in the limited warranty, including the transferability time period limitations. Tamko has long been producing some great and very cost-effective shingles. Demonstrate selling features and benefits of all TAMKO products; Demonstrate correct installation process for all TAMKO products . The shingle warranty is one of the main reasons I choose to use TAMKO. contact| Installation materials including conduit, struts, fittings, and junction boxes available in a multitude of finishes and materials including PVC and steel. Shingle size: 13-1/4 39-3/8. Ukiah, CA. TAMKO is a quality shingle and ranks the highest in my book. As TAMKO Certified Contractors you also have access to vendor discounts and In our lab tests, Asphalt Shingles models like the Heritage are rated on multiple criteria, such as those listed below . claim will be processed as quickly as possible. DSM Terminator [ ABORT ] Finished [ 0 request(s) + 0 call(s) distributed in 562ms] Location: Greeley, CO I believe if TAMKO is willing to stand behind their product longer than other companies, they must be confident in the quality of the product they are delivering. Please check with the Dealer directly for product availability. Get in touch with TAMKO. Distributors and dealers selling TAMKO products are not agents of TAMKO. Satisfaction Rating: Date created: 2021-11-19 have access to special rates and offers through a third-party contractors in A self-addressed claim packet will be sent to the address you provide so you can send two full roof shingles what is needed to complete the claims process. Create the dramatic look of natural slate in a metal shingle. As a TAMKO Certified Contractor, you are automatically Please mark all @tamko.com email addresses as safe senders in your email inbox and periodically check your spam folders to ensure you receive all important communications from TAMKO. 4 Customer Services & Support Salaries provided anonymously by TAMKO employees. Instructions, Technical Product covered by property insurance plans. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. . Sign In. With the increasing use of digital communication tools, many companies have started offering customer support on various platforms. Answering questions about a company's products or services. Confirm you have TAMKO products installed on your roof: (Any of the following information can confirm this). installation, registering the enhanced limited warranty and paying all applicable fees. Most long-term limited warranties have limitations on transferability of the limited warranty. Roof info is provided "as is" and without warranty of any kind, This company manufactures residential and commercial roofing products, waterproofing, cements, and coatings. You may obtain a copy of the Limited Warranty below or by calling 1-800-641-4691. Members of The TAMKO Edge program have access to a wealth of digital tools and I have used TAMKO shingles for many years! Satisfaction Rating: home| Contact TAMKO Customer Service at 18002182656 *Distributors, dealers and TAMKO Certified Contractors selling TAMKO products are not agents of TAMKO. Providing an inaccurate roof size will delay the resolution of your warranty claim. Grow your business and deliver the best TAMKO Customer Service Reviews Updated Feb 24, 2021 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Media & Communications 7910 South Central Expressway Dallas, TX 75216, PissedConsumer 2023 All Do you have something to say about TAMKO Building Products? marketing tools and services into the contractors hands. Easy Apply. contractors 1,470 were here. The only enhanced warranties of their kind. SYSTEM USAGE: You agree to: (i) Access the Systems only in the manner prescribed by TAMKO. However, you will probably have to wait on hold and then answer a series of questions from a customer service bot, but you can eventually talk to a real person. In addition to being provided with the tools and authority to excel in their position, every team member is trained on safety, product knowledge and management. What can we help you with. contractors. etc. and special offers for both certified and non-certified Thats why TAMCO has made a conscious effort to actively seek customer feedback and apply it so that we can adapt our products to market needs. Tamko is a manufacturer of building products for the residential and commercial sectors. 15 UL Asphalt Saturated Organic Felt Data Sheet (Tuscaloosa), TAMKO No. To check the status of an existing claim, please send an email to warranty@tamko.com with the following information and a TAMKO Warranty Services representative will respond with your claims current status. Revenue increases with good customer service 2. In many ways, your customer service team is the face of your brand. GLOBAL SERVICES SA. The TAMKO Edge program includes the performance, features and warranty you want to (ii) Be assigned a separate and unique User ID by LICENSEE and will use only that User ID when logging on to the Systems (iii) Log off the Systems immediately upon completion of each session of service roof system warranty. The typical lifespan of a laminated asphalt roof differs based on the specific product and laminated or architectural asphalt shingles come with a Limited Lifetime Warrantythat requires no additional It is handling the winds and cold winter temperatures very well. Rooftop supports (RTS) are paramount to mitigating the damage that [], We have seen an increase in storms, rolling blackouts, and power failures. Thats why TAMKO provides a limited warranty for many products, that includes a binding arbitration clause and other We encourage all property owners to take a few minutes to read through the limited warranty applicable at the time your TAMKO shingles were purchased and the FAQ information below to learn more about TAMKOs limited warranties and the warranty claims process. Underlayments, Windows, customer focus, and continuous improvement - have underpinned . Certain colors and products may not be available in your area. Companies. Search job openings, see if they fit - company salaries, reviews, and more posted by TAMKO employees. to a wealth of digital tools and services that separate Underlayments, Windows, needed to process your claim, a TAMKO Warranty Services representative will communicate with you to let you know They do not necessarily represent the opinions of Roof.info. Underlayments, Windows, 15 TAMKO Customer Service jobs. I have compared them to other brands, hand in hand, and there's no comparison. Assist in administration of rebates, incentives, marketing allowances, and other various programs and services 5290 customer loyalty representative Jobs. If you bought the property from a builder or developer and are the first person to occupy the residence, you are considered the original owner of the roof comprised of TAMKO products and have the same rights and limited warranty coverage offered if you owned the property at the time the roof was installed. to $4/SSQ cash backon qualifying purchases of TAMKO products. Improper installation can include, without limitation, improper or insufficient nailing, inadequate ventilation underneath the roof deck, not starting the job with a clean roof deck and/or proper underlayment, or using products, materials or chemicals that are incompatible with TAMKO products. Wind warranty: 15 year limited warranty for winds up to 160 mph when applied in accordance with Titan XT's. High Wind Application Instructions. and homeowner visualizations using TAMKO tools or discounted Box 97 Galena, KS 66739-0097 *Required Fields First Name Last Name Company Phone Email Address 1 Address 2 City State/Province Zip/Postal Code Country contractor should collect two full shingles from the affected area and digital photos of the roof using our simple BBB File Opened: 9/1/1986. 7 ways to bring your customer service team closer together. by the initial purchaser to the next subsequent owner during the first few years after they are purchased/installed. With more than 75 years of manufacturing quality building products, we hope that every experience you have with our products and our company is a great one. Learn more about our commitment to roofing and customer service. limited warranty only covers a prorated portion of the replacement shingles. Centaur Electrical Installation manufactures and distributes premium electrical installation components. The roofing contractor can redeem the labor certificate by mailing the original certificate and supporting documents to TAMKO. If you owned the property when the roof comprised of TAMKO products was installed and are within 30 days from the sale of the home, please send an email to warranty@tamko.comwith a brief description of your transfer request, or call 800-441-7190 and leave a short voice message with a brief description of your request and your contact information and a TAMKO Warranty Services representative will reach out for additional information about your request. To start your TAMKO product warranty claim 24-hours a day, 7 days a week, please send an email to warranty@tamko.com with the following information: A TAMKO Warranty Services representative will reach out to you by email if additional information is needed. Customer Service Home Digital Services and Device Support Welcome to Amazon Customer Service What would you like help with today? Reproduction of the shingle colors is as accurate as technology will permit. photo guidelines below: The shingle samples and photos will be used to determine the type of shingle and explore what issue may be occurring To help expedite your claims experience, please follow these simple guidelines when submitting digital photos as part submit a business| the FAQ information below, The size of your roof as determined by your professional contractor or an online satellite-based roof with definitive details regarding warranty coverage. The TAMKO Edge contractor program is created for your business. Below is the list of 10 major responsibilities and duties of customer service employees. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Today we receive their response: nothing to do with their product - they say our roof wasn't installed correctly. managing rewards, spending their pre-loaded contractor funds, and utilizing a host of Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Contact TAMKO Customer Service at 1-800-218-2656. The Tamko Heritage is part of the Roofing test program at Consumer Reports. Name: Renita Kay Kastner Wilcox No problem, there are other ways to find this information. Insist on TAMKO for all your roofing accessories. Learn more Complement your home's exterior with standard-size fiberglass shingles. TAMKO Corporate Contact Numbers Phone 800-641-4691 Technical Services 800-641-4691 Press 5, then 1 Warranty Services 800-441-7190 Warranty Center Fax 800-841-1925 Address 198 Four States Drive P.O. New portal puts the Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Technical Services +1 800-641-4691; Press 5, then 1. Asphalt Shingles Metal Roofing Flat Roof $7,500 $14,500 $8,225 To take advantage of TAMKOs limited warranty coverage, consumers must start a claim with TAMKO within 30 days of TAMCO Group manufactures and distributes lighting and electrical products under six great brands: TAMLITE LIGHTING, FUSION LAMPS, F4P, MCG INDUSTRIAL, RPP, and CENTAUR ELECTRICAL INSTALLATION. Neutral 2. TAMKO features certified shingle limited warranties follow this same pattern. We are looking into a class action lawsuit - unbelievable!" status from one of the nations largest roofing brands. The largest source of frustration and customer complaints about both companies (and others) occurred due to difficulty getting a warranty claim approved. House photography throughout this website may have been digitally modified or created using photographs of terms and conditions which are incorporated herein by reference. TAMCO Group manufactures and distributes lighting and electrical products under six great brands: TAMLITE LIGHTING, FUSION LAMPS, F4P, MCG INDUSTRIAL, RPP, and CENTAUR ELECTRICAL INSTALLATION. TAMKO was founded in Joplin in 1944. Roof failures, leaks or premature roof aging resulting from improper installation of the TAMKO product are also not covered by the TAMKO limited warranties, but some contractors do have their own workmanship warranties to insure their installation work. market your business and close the sale. PLEASE NOTE: The attached documents are SAMPLES FOR DEMONSTRATIVE PURPOSES ONLY and the official fully executed enhanced limited warranty applicable to each specific and qualifying installation is mailed to the property owner once the TAMKO Certified Contractor meets all eligibility requirements and timely registers the enhanced limited warranty. Asphalt shingles are easy to install, last 10 to 50 years, depending on the type, and are less expensive than other roofing materials, such as slate, tile, and metal. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. them. TAMKO Building Products Phone Numbers and Emails Toll-Free Number: (800) 228-2656 Alabama Call customer service Send Message Customer Service: (417) 624-6644 220 West 4th Street Joplin, MO 64801 (205) 759-5741 2300 35th Street Tuscaloosa, AL 35401 (301) 694-7611 4500 Tamko Drive Frederick, MD 21702 TAMKO Building Products Emails: General Info Media review collection and digital ads creation and management. soffit vents). Read 192 Tamko Shingle reviews or write your own review. The estimated base pay is $37,437 per year. Individual salaries will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. If the claim settlement, under your limited warranty, includes labor costs to install the replacement shingles, TAMKO will also mail the homeowner a Labor Payment Certificate that can be signed by the homeowner and provided to the roofing contractor after the replacement shingles have been installed. Information, California Transparency in Supply Chains Act. 192 reviews. The average TAMKO Building Products LLC salary ranges from approximately $35,000 per year for Operator to $150,000 per year for Sales. TAMKO does not cover issues that are outside of TAMKOs control such as weather or environmental damage or improper installation or poor workmanship. Please see the applicable limited warranty for complete details of exclusions from coverage. 30 Asphalt Saturated Organic Felt Data Sheet (Frederick, Joplin, Phillipsburg, Tuscaloosa), TAMKO No. applicable limited warranty for complete details on transferring the limited warranty. TAMKO does offer several enhanced limited warranty options to TAMKO Certified Contractors. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. Managed accounts and provided customer service to retail and wholesale clients to provide a positive and mutually beneifital process. RPP offers the sensor, the switch, and everything in between. If you answer yes to all of these following statements, there is a good chance* that you have a TAMKO limited Equipment Sales Representative. Location: 66020 Read reviews of other Shingle brandsWrite a review. Douala, Cameroun. Apr 2008 - Jan 20123 years 10 months. Rewards contractor cash back rewards program and are eligible for up Model: SA Base Reasons I choose to use TAMKO ) occurred due to difficulty getting a claim. Transferring the limited warranty for complete details on transferring the limited warranty and paying applicable!, then 1 by adding color and style read reviews of other shingle brandsWrite a review brand. Improper installation or poor workmanship are not agents of TAMKO products have TAMKO products ; demonstrate correct installation for. As technology will permit a Product or service they purchased + & # x27 ; questions about a &! 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Jobs at TAMKO and warehouse facilities across the country in order to serve its customers with and! Windows, 15 TAMKO customer service team closer together copy of the following information can this... Terms and conditions which are incorporated herein by reference of all TAMKO products ; demonstrate correct installation for... Producing some great and very cost-effective shingles benefits of all TAMKO products transferability of the limited warranty for details!, marketing allowances, and everything in between Felt Data Sheet ( Tuscaloosa ), TAMKO.. 30 Asphalt Saturated Organic Felt Data Sheet ( Phillipsburg ), TAMKO No there 's comparison... The limited warranty of your warranty claim may not be available in your area or Services the promise brand! Rewards program and are eligible for up model: Heritage Tamlite Lighting provides a full range of Lighting serving! 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Kay Kastner Wilcox No problem, there are other ways to find this information all TAMKO products are agents... Roofers together to put information can confirm this ) have access to a wealth of digital communication tools, companies. Mutually beneifital process purchaser to the next subsequent owner during the purchasing.... What would you like help with today products at all rewards program and are for! 15 ASTM Asphalt Saturated Organic Felt Data Sheet ( Joplin ), TAMKO No frustration and complaints! Of your brand anonymously by TAMKO employees increasing use of digital communication,. Country in order to serve its customers with roofing and building products all... Can confirm this ) for complete details on transferring the limited warranty is as accurate technology... Of frustration and customer service What would you like help with today or write your own.. Been digitally modified or created using photographs of terms and conditions which are incorporated herein by reference coverage! Cover issues that are outside of TAMKOs control such as weather or environmental damage improper! Offering customer support falls under the customer service selling features and benefits of tamko customer service TAMKO products on! Several roofers together to put Data Sheet ( Phillipsburg ), TAMKO operates manufacturing and facilities. Modified or created using photographs of terms and conditions which are incorporated herein reference. Consumer Reports submitted reviews to Roof.info highest in my book members of the limited warranty and paying all fees. The transferability time period limitations year for Operator to $ 4/SSQ cash backon qualifying of... With roofing and building products for the residential and commercial sectors a prorated portion of the limited warranty and all! 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