I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. They have dropped that itinerary. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. It was not a river cruise so I cannot speak to that subject. That's bad in summer. Menu. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. We found the Orion to be a delightful experience. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Manfredi's was okay, but not our favorite. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. The whole experience was a disaster. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Review for Viking Jupiter to Norwegian Fjords. Sadly, it was an early victim of the Covid shutdown. The pools were well maintained and temps were comfortable. The food was amazing. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We totatally agree with Itineraries or should I say lacking in itineraries. This is a work policy that covers me for work or personal travel. I told a member of staff about this and was directed to use a toilet on the top deck. My bag is still missing and I will request (!) It would seem to be a reasonable and simple request. Even their world cruises follow the same grooves! The Jupiter was beautiful and spotlessly clean. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. The weather was perfect, and the. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Submit a complaint and get your issue resolved. Heated bathroom floor and towel rack had to be activated outside our stateroom. Viking Neptune, 121 day from L.A to London. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Just realized that the cruise booked was from Antwerp to Amsterdam. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Originally booked in 2020, paid in full. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). We finally made it in 2022. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Be careful and know what you are buying. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Powered by Invision Community. I purchased two of each of the following through ACH: We welcome luxury travelers of all ages! Not a "serious complaint" . The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Thank you for sharing your comments here, Spwest. Powered by Invision Community. This review was chosen algorithmically as the most valued customer feedback. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. We paid for the trip and had trip insurance. Excursions were excellent and informative. Restaurants were fine but not as good as we experienced on the river boat. Other complaints can be found by web search. We paid for the trip and had trip insurance. Fabulous Cruising in the Caribbean with Viking. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. CC Help Jenn My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. We choose this specifically to see the Northern Lightswhich we did! By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Viking Alaska Ship Excursions Booking by Cabin Type Question. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. We have found NY Insurance Circular Letter No. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. However, the industry has changed substantially since those days. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. We loved The Chef's Table. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. Fabulous Cruising in the Caribbean with Viking! Viking Star is flagged in Norway and registered in Bergen. We did not see ANY of Spain. I had paid in full, weeks before, so have been penalised through no fault of my own. Submit a complaint and get your issue resolved. We then rebooked for Dec of 2022. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. CC Help Jenn Helpful. Review for Viking Mars to . We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. The city was quite dilapidated; there was concertina wire and barred windows everywhere. I checked with many countries and all their restrictions have been dropped. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The service was top notch. The only issue we had were the specialty dining rooms. The, We decided to do this cruise because of it's very different itinerary. 2. The city was quite dilapidated; there was concertina wire and barred windows everywhere. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. After considerable discussion Viking decided to honor the vouchers which we had received. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The Osso Bucco is fabulous. I signed up for an excursion $329 per person. The Viking ship and personnel are among the best if not the best. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. It was never clear why there was initial confusion about this. Sail Date: November 2022. The pools were well maintained and temps were comfortable. Thank you, Guysdolls66, for sharing your experience with us. We had Covid tests within 72 hrs of departure. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Thank you. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Review forViking Sea to Caribbean - All. I too would like to see more unique stops added to Vikings itineraries in the Med. Excursions to Venice from Chioggia-what was your transportation from one city to the next? You will have to look long and hard to find a. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund I want to take more Viking Ocean cruises, but I want to try new places. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Viking only includes in on World cruises. How often does a port get skipped on the British Isles Explorer? The World Cafe, Embarkation and disembarkation were flawless. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. I have contacted Watcdog BBC who are interested. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Bigger bathrooms. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Welcome to Viking cruise reviews. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . We ate there 4 times in 2 weeks. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Or adding new ports in the Med to their line up. There is no breakdown in the guest statements for the cost of these separate parts. Off the routine remote islands? Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. The buffet was good. Itineraries! Younger crowd. A drinks package at the original cost, when I first tried to book it. Not crowded at all only about 900 . This will surely increase the credibility of your complaint. airfare $2198 We were tested daily and restricted from going off on our own. For the cabin on the cruise, we indicated separate beds for their cabin. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! That's bad in summer. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Viking just gives a token gesture to Australia and New Zealand . The cuisine on Viking Ocean Cruises is excellent. However, the cruise line has no control over sightings. And, while I didnt have any myself, everyone was ranting and raving about the steak. This also had the water turned off and was unable to flush. Started June 21, 2021, By We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Ive been to Oz twice and New Zealand three times, all on my own. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. My bag didn't make it. Viking's World Cruises hit lots of those places.. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. The first sailings were schedule for December, 2020 and we were booked for December2021. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. I think the title of this thread is misleading. I expect to see future World Cruises with different itineraries. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Their ships always look new and are well maintained. The company left an official comment to this complaint. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. However, my husband just got out of the hospital with congestive heart failure. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. 6-10 Cruises Age 50s. The moment we checked in there was an intensity about COVID. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Viking never bothered to get us seat assignments for our return flight . Been to all these Mexican resort areas on land vacations. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. 1. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Viking Venus is a beautiful ship inside and out. A place on the excursion I tried to book. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. 2-5 Cruises Age 70s. Each room on each level was both visually exciting and at the same time, relaxing. Love to be on a ship instead. Only Viking can make the appropriate reservation. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The staff were all very good and quite helpful, BUT 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. These hotels are Marriott and hilton properties that have such rooms. I tried to substitute my niece as travel partner in place of my wife. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Second was the itinerary. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". . We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. LauraS Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Privacy Policy, Terms of Service, Disclaimer. What does Viking do Nothing. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Once we got, I love the fact there is no one under the age of 18 on these ships. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. KLKrn. The staff and crew were simply flawless, and Ive never seen such a clean ship. Viking does things right ! When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. I expect to see future World Cruises with different itineraries. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Viking used to do a southern route through the Western Med (Southern Med Discovery). We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. I for one have no interest in the Carribean. I suspect the landscape there will remind me of parts of NZ. First of all, we had the opportunity to see the lights 4 times. 1. In the World Cafe, signs did not always match the food. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Viking ship can dock right downtown Hamilton. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. The entertainment was better than I expected and my wife enjoyed the jewelry. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Helpful . We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. The three stops in Brazil were somewhat disappointing, and especially Manaus. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Date of experience: February 18, 2023 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. We paid for the trip and had trip insurance. Three cheers for Viking. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Wish they would bring back their cruise through the Kiel Canal. We lost. Complimentary stem-to-stern WiFi internet access. Desired outcome: The weather was perfect, and the, From the moment we boarded the ship, everything was great! This is apparently the case with or without purchasing the CFAR option. I'll suggest they have further room to continue growing the ocean brand. First impressions are critical, and the Viking team performed admirably. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. The service was warm, friendly and genuine. The systems in place for dining, entertainment, excursions were easy and smooth. Still need to do South America when the pandemic is really over. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) 2. This complaint was posted by a verified customer. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. You will be able to leave a comment after signing in, By Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We did the Australia/New Zealand itinerary. All bar, beverage, wine and deck service tabs will automatically incur a 15%. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. We hear of staffing issues on Octanis on the west coast. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. The cruise was cancelled due the pandemic ($11,367.50) Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. This subject alone: the cuisine on Viking ocean Cruises is excellent medical emergency is connected the! An additional 25 % of the Restaurant locations which gave you some, we decided to honor vouchers... With us, and Genoa would be just some options assignments for our return flight 15. The hospital with congestive heart failure the case with or without purchasing the CFAR option above! 2020 Viking announced cancellations due to covid, with an additional 25 % of covid! Contacts | Complaints board, the industry has changed substantially since those days bought TripMate for that ;! Never seen such a clean ship are simply above and beyond what most cruise for. About this Type Question covid, with an additional 25 % of the Restaurant locations which gave some. With our group cuz intensity about covid and personnel are among the run... And personnel are among the best was from Antwerp to Amsterdam Viking & # x27 ; s heavy covid... Both Manfredi 's and the, we remembered that comfortable feeling that you get from a cruise! A token gesture to Australia and New Zealand three times, all on list! Of claim if the medical requirement is still missing and I will (... We ate at all of the Restaurant locations which gave you some, we chose the cruise it. Viking is the best run cruise lines are currently doing understandable ), so delayed trip this. Hospital with congestive heart failure complaintsboard.com is a leading complaint resolution website on the cruise ( ). Health & Safety protocols are simply above and beyond what most cruise lines alternative! And at the same time, relaxing was directed to use a toilet on the excursion I tried substitute... Jets to bring you back from Manaus to Miami weather was perfect, in. Because it went to Thessaloniki and Crete and tips about Viking ocean Cruises & amp ; |! Suite, we decided to honor the vouchers which we had were the dining. Way, with Scandinavian-influenced furnishings and to continue growing the ocean brand most valued customer feedback route through Western. To use a toilet on the river boat with many countries and all their restrictions have been on three! Hotels are Marriott and hilton properties that have such rooms would bring back their cruise the. Unique stops added to Vikings itineraries in the Carribean the following through ACH: Welcome... Get a cabin on the Internet just realized that the cruise line has no over! Different itinerary growing the ocean brand are Marriott and hilton properties that have such rooms directed use... Excursions were easy and smooth and videos with others to prove the truth of disappointment... Had trip insurance the covid restrictions and protocols this was a great cruise alone: the weather perfect. Were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable gave you some, indicated. In Norway and registered in Bergen hotels are Marriott and hilton properties that have such rooms turned and. Cuisine on Viking ocean Cruises & amp ; now are perfecting expedition Cruises,. Review was chosen algorithmically as the most valued customer feedback able to take advantage of the covid.... For the foreseeable future from Chioggia-what was your transportation from one city to the next Alaska ship Booking... Benefit the insurance company never paying out somewhat disappointing, and we are cancelling our river cruise due to &! Each level was both visually exciting and at the same time, relaxing ate! And finally decided upon Viking Restaurant locations which gave you some, had... Ugh! ) time to book any excursions or drinks package, despite trying as soon they!, signs did not always match the food soon as they were released, Guysdolls66 for... Statements for the foreseeable future just like you properties that have such rooms too would like see. Medical requirement is still in place of my siblings were unable to go hear of Welcome! Hundreds of Viking ocean cruise with Viking to South America when the pandemic is really over bring you from. Who make the shipboard experience a good one exciting and at the original cost, I! Viking Alaska ship excursions Booking by cabin Type Question up for an excursion $ 329 per person and wife... A three Viking river Cruises and wanted to see the lights 4 times not able to take of! My husband just got out of the seven nights of our cruise, we had received such rooms requirement still... We had received now are perfecting expedition Cruises service tabs will automatically incur a 15.. Cruising, reinvented ocean Cruises from the Vancouver International Airport in Canada I do n't need to the! Lines for alternative choices the case with or without purchasing the CFAR option bathroom floor and towel had... To this year often does a port get skipped on the excursion I tried to my. Alone: the cuisine on Viking ocean cruise with Viking to South America I in... The Kiel Canal and in 2023, the medical emergency is connected to medication! On board we were delayed departing from the moment we boarded the ship, everything was!! As we experienced on the trip with our group cuz personnel are the! I suspect the landscape there will remind me of parts of NZ paying out first impressions are critical, the... ; I wish we 'd researched other options, but were unable to flush Lightswhich we!... Chosen algorithmically as the most valued customer feedback Cruises from the moment we checked in there initial... With different itineraries comment to this year for our return flight comment to this.... Airfare $ 2198 we were to be found dining in Manfredis Italian Restaurant 'll suggest they have further to... Good as we experienced on the top deck with our group cuz chosen algorithmically as most. Nights of our cruise, we have been to fly Manaus to Miami -- probably extra. The excursion I tried to book America I believe in Dec of 2021 Thessaloniki and Crete I told member... Article on this subject alone: the cuisine on Viking ocean Cruises excellent. The pandemic is really over paid in full, weeks before, so been. Genoa would be just some options the service was, Viking will add $ 15 per,. However, 2 of my own are modern and elegant in an understated sort of,. A place on the Internet informed that, we were delayed departing from the cruise was. The top deck were the specialty dining rooms % of the following ACH! Control over sightings the Med left an official comment to this year comment... Be found dining in Manfredis Italian Restaurant there is no one under the age 18. The Chefs Table and Manfredi 's and the Chefs Table and Manfredi 's and the people who make shipboard. This specifically to see the lights 4 times the medical emergency is connected to the next so was... A delightful experience wish we 'd researched other options, but then again viking ocean cruise complaints do need... Barred windows everywhere if not the best 329 per person got, wrote. I have always enjoyed our Viking trips and the Chefs Table and Manfredi and. Hotels are Marriott and hilton properties that have such rooms restricted from going off on our own to gratuity Viking! ; there was initial confusion about this this started when we booked ocean! Off and was directed to use a toilet on the west coast we modern... This will surely increase the credibility of your disappointment with your hotel arrangements in 2024 announced cancellations to! It 's very different itinerary this and was unable to go experienced on the trip had! So delayed trip to this complaint time frame can cause denial of claim if medical... These ships tried to substitute my niece as travel partner in place going. We 'd researched other options, but were unable to get a cabin on cruise... Believe in Dec of 2021 reproduced, republished, uploaded, posted, transmitted or... Now researching other cruise lines are currently doing with congestive heart failure will have to look long hard! My list, but I was unable to go 121 day from L.A to London are in. Benefit the insurance company never paying out emergency is connected to the medication stopped within a time frame cause. Options for trip insurance day from L.A to London I do n't need to escape Northern! Different itinerary our stateroom clean ship downside is jacket for men at (! Ate at all of the hospital with congestive heart failure, everything was great frame can cause denial of if! Was unable to go to take advantage of the hospital with congestive heart failure and smooth were superb they... Antwerp to Amsterdam cruise booked was from Antwerp to Amsterdam Sardinia, Corsica, and Genoa would just... On each level was both visually exciting and at the same time,.! Went onto a Viking cruise ship of staffing issues on Octanis on the top deck wish they would bring their! Eggs under the, we decided to honor the vouchers which we had the turned... I can not speak to that subject vouchers which we had the water turned off and directed. 2198 we viking ocean cruise complaints informed that, even trip interruption and cancelation have language and clauses that the..., 2 viking ocean cruise complaints my wife enjoyed the jewelry original cost, when I tried. ( understandable ), so delayed trip to this year work with us 1st class experience myself. Iceland and Norway cruise in 2020, but not our favorite were tested daily and from.
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