We had an amazing experience hosting a bridesmaids luncheon for my daughter in the Harbormaster suite . The only way I come back here is if I find out they have returned to the old style of ordering. Poor waiter/waitress skills. The cocktail runner was more present than our server. Our meal was fabulous. Problem two: Our server brought the bill and card swipe over before we received our dessert. 39. ratings. Tredegar Iron Works. The $5/pp fee reserves seating at one of these tables. Order drinks. Upon entering, I was given a birthday card by the hostess who sat us. If your order goes slightly off what is on the actual menu, good luck. Many of us never got it to work on their phones andhad to use restaurant iPads. Better dining options are available. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I understand the difficult economic times, but for poor service 10% is reasonable. Purchase a Boathouse Gift Certificate, in any denomination, to fit all your gifting needs. A connection could not be established with Bbot's servers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. pictures for us. Im sure its a lot easier for the restaurant staff, but makes for a challenging meal. From Business: The view and setting of Sunday Park, graced by a 1,700 acre lake, are the breath of fresh air that will make your festivities truly memorable. 40 minutes later the desserts arrived and we asked for our checks. Its one thing if for date night you order your own food but for a business dinner (or god forbid a client dinner) it just doesnt work. We came here about 8 months ago and found the ordering process totally painful. First, we called in to make reservation, the hostess repeated our reservation details but never recorded it. Front desk service worst. The only way I come back here is if I find out they have returned to the old style of ordering. I don't want to have to scroll my phone for 30 minutes wondering if I am doing it right, staff nowhere to be found. At the Boat House, we proudly celebrate coastal New England's natural abundance: fresh seafood, local produce and nautical charms. Sun 10:00 am2:45 pm, http://www.boathouseva.com/locations/short-pump/#/overview. Thank you all! Monday - Friday 4PM-6PM, Reviews can only be made by diners who have eaten at this restaurant. Naa-Sakle A, Owner at The Boathouse at Rocketts Landing, responded to this review, Residence Inn by Marriott Richmond Downtown. If you want to have a rough night of order food, check this place out, otherwise go some place else. Leslie provided attentive service to us. The food was delicious especially the pesto chicken salad cups and salmon salads. Most of what is left of the Chesapeake blue crab come from the lower Chesapeake in Virginia. When she brought our desserts out, she started giving then to the wrong table. Food and service was AMAZING. Enjoyed fresh oysters and mussels and more. Got up and walked out only after paying for two iced teas for $10. Note: your question will be posted publicly on the Questions & Answers page. Highly recommend the experience!More, They have turned fine dining into a cafeteria experience. 1 Dozen Boathouse Oysters* $24.00 . The restaurant occupies the top floor of the recently restored Power Plant building, which once provided electricity for Richmond's fleet of trolley cars. The technology was not working properly and took the staff some time to figure it out. Again, a sincere apology and a prompt fix. Third, the server was not attentive , we ordered the big baked lobster and told her we wanted to share amongst us, the order came in with 1 hot towel , 1 cracker and 1 big plate. As Richmond's only riverfront restaurant, The Boathouse specializes in seafood as well as gourmet stone hearth flatbreads. Since I had the correctly cooked filet, I enjoyed all my meal. The food tasted like next day leftovers from Long John Silvers, the decor was a restaurant. Getting refills on drinks, impossible. OPEN NOW. Exclusively at The Boathouse. The downtown location seems to do a little better but have not tried the Midlothian location since the pandemic.More, The appetizers was excellent but the main course was not so impressive. bragged how good the new electronic ordering process was to use and that the mandatory 20% gratuity helped their staff. Closed until 5:00 PM (Show more) Mon-Thu. The food and service were impeccable. Today. Broiled seafood dish was delicious! 17. Are you sure you want to delete this question? CLOSED NOW. Service is also a plus! We both come from the hospitality industry so empathy is vast in this time but this was ridiculous. Im all for giving wait staff a living wage but expect way better service than we received. We saw very little of our server after initial interaction. I chose The BOAThouse because I was under the impression it is a SEAFOOD restaurant. Waterfront options for local, sustainable seafood & premium steaks plus wines from British Columbia. Make a reservation 2 people Date Time Nov 14, 2022 7:00 PM Find a time Booked 15 times today Experiences are available. Feature vegetable, choice of roasted potatoes, wild rice, fries, or garlic mashed (excluding pastas). Still halfway into our dinner our desserts arrived. Service was very friendly but disorganized. The Boathouse at Short Pump also offers takeout which you can order by calling the restaurant at (804) 360-7200. The Boathouse Restaurant | Fabulous Waterfront Locations in British Columbia NOW HIRING AT ALL LOCATIONS! Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Service is also a plus! I will NOT be returning to this restaurant ever again. Tripadvisor performs checks on reviews. REALLY? No refills of drinks, etc. Purchase a Boathouse Gift Certificate, in any denomination, to fit all your gifting needs such as Birthday, Anniversary, Welcome to the Neighborhood, and Christmas! I was ok with this at first, but given the fact that they did not have to earn their gracious tip, the service was far less than acceptable. Now, i do begrudge anyone that acknowledgement for providing service. I apologize for the delayed response. Sample dinner menu Lunch At lunch we offer a prix fixe menu with 2 and 3 course options available. 4708 Old Main St, Richmond, VA 23231-3038. On the down side we were seated next a very "energetic" and large (>30) party. She joked with us and was just very friendly without ever being the least bit over-the-top. Can a vegan person get a good meal at this restaurant? It has a gently sloping beachfront and a . Had their staff not caused the problems they had to fix, this would have been a five-star experience. Loved our waitress. We ended up leaving without ordering entrees because I was so frustrated with what was going on. No restrictions on attire Jeans and tees likely OK What's the scene? Best beef short ribs I have had. Spent over $150 for 3 people with no alcohol or desserts once mandatory 20% tip was added. The overall service experience is not good. If I am giving a 20% tip fine but I want a single person to go to that I can verbally state what I want. Remember you are automatically charged a 20% tip which we always pay for good service. Lovely restaurantand viewwhat else could you ask for?! I agree that they need a living wage - and they worked hard for it, however, this chain should pay it. was happy with the food and service. We ended up leaving without ordering entrees because I was so frustrated with what was going on. She said yes. Mar 20, 2012 - The Boathouse restaurant in Richmond Va Swift Creek lake. Granted the food itself I didn't think was half bad, however, this junk they do where you scan your phone via a barcode to put your order in and have multiple servers is just garbage and ruins the entire experience. They have no paper menus. We do not object the 20% service fee but expect the service received to match the level of service charged. Overall was a very good meal. The boathouse is always fresh and delicious Learn more 4602 Millridge Pkwy, Midlothian, VA 23112 American (New) , Seafood $ $$$$ Grubhub.com Menu Features Corn & Jalapeno Hush Puppies $11.70 honey sriracha butter New England Clam Chowder $8.45 garnished with smoked bacon & chives Raw & Chilled Jumbo Shrimp Cocktail $20.80 Yes, The Boathouse at Short Pump Town Center has outdoor seating. I had the clam chowder and crab cakes and both were wonderful. With the prices of the food and the automatic 20% gratuity, we expected to still be waited on. For your convenience, you can print a customized Gift Certificate from your own computer. We started with the server advised us that her ordering device wasn't working. Online menu for The Boathouse in Midlothian, VA - Order now! Get quick answers from The Boathouse at Rocketts Landing staff and past visitors. The closest dish on our menu to a Seafood Fra Diavolo is our Shrimp & Scallop Pasta. Trying to determine on your menu if you have a seafood fra diavolo? Salmon dish prepared a few different ways enjoyed by several. Family Secrets Restaurant. We invite you to take a break from shopping to enjoy some of Richmonds best locally-sourced favorites. The restaurant had maybe 5 other table so they were not too busy to check on us. American Restaurants Family Style Restaurants Restaurants. I guess they found that the service sucked there so adapted a 20% auto tip to the bill. My first time visiting, went with a friend who raved about the place and the food. Spent over $150 for 3 people with no alcohol or desserts once mandatory 20% tip was added. My hope after the first mess was that SURELY the process had been refined.WRONG!!!!! Is The Boathouse at Short Pump Town Center currently offering delivery or takeout? Trust me. No worries, however service was severely lacking and EVERYTHING took an extremely long time. Service was nice but desperately needs training. not happy Lunch Happy Hour Dinner Sunday Brunch Thanksgiving Buffet Raw & Chilled. He made sure that waiters were on top of things. Wasnt. local BC mussels steamed to order with chorizo, fennel, red peppers, garlic, white wine & cream We do not object the 20% service fee but expect the service received to match the level of service charged. I guess i DATED to stop a wait staff member and asked if she could replace my fries as they were actually cold. 10. Does The Boathouse at Short Pump Town Center take reservations? Five stars! The manager awkwardly came over to see how we were doing after we got our drinks and the interaction was uncomfortable - seemed almost like he was coming over for a specific reason, as if we did something wrong. I would have to say, that the service was embarrassing bad given the prices on the menu and the fact that they were not busy. Second, the restaurant was not busy but it took 30 min wait before we can order, 45 minutes wait for the appetizers to arrive and another 1 hour wait for the main course. We couldn't look. The restaurant family works to uplift our team, helping them to reach their fullest potential with a culture built around growing our own. I hate the fact that I spent as much money as I did and I really don't feel like it was worth half that I feel cheated.More. Yes, The Boathouse at Short Pump Town Center offers takeout services. The Boathouse has since remained true to that vision over the years by perfecting our seafood staples and cultivating a refined culinary experience in our relaxed space. This was a wonderful experience. 495 Reviews. Note: your question will be posted publicly on the Questions & Answers page. Creative food and quality service far superior to chain restaurants. Phetra is an extremely professional and excellent server. With unrivaled waterfront views, The Boathouse at Sunday Park is a hidden gem featuring fresh seafood, craft cocktails, and warm hospitality. Our server, Jared, was great. This special space, with wireless internet and a flat-screen for presentations, also boasts classic details including an antique chandelier, white washed brick, distressed wood flooring, and a vintage fireplace and mantel. The food was delicious especially the pesto chicken salad cups and salmon salads. After eating the Brussel sprouts, salads, and oysters, we decided to order steak (it is difficult to mess steak up). I am very surprised the company that runs this place I am sure had a bunch of meetings about going to this process and they decided yep, this is the way to go. Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. How is The Boathouse at Short Pump Town Center rated? The restaurant was not busy at all, so dont understand the complete lack of attention by the staff. We advised the staff and later the others finally arrived. American Restaurants Restaurants Seafood Restaurants. We were overcharged and had to have the check redone. Select Country. Let us know and we'll happily guide you through your dining experience. The tomato slices in my salad did NOT taste fresh. We will not be back! Explore. 4. more menus Lunch Happy Hour Dinner Sunday Brunch Thanksgiving Buffet Lunch Raw & Chilled 1 Dozen Boathouse Oysters* $24.00 . Anne Roy, Director of Sales. $14. My sister had $6 added to her bill after she had closed it out, with no explanation. We had the restaurant week special. We came back again because we were traveling and thisplace is pretty much a short walk down the stairs from our hotel and I was in the mood for seafood. The HOUSEpitality Family restaurant group consists of three restaurant concepts, The Boathouse, Casa del Barco, and Island Shrimp Co. We determined that we will not be returning. It made for very a delightful late afternoon luncheon. 704 Location 4602 Millridge Parkway, Midlothian, VA 23112 Neighborhood Midlothian Parking details I guess i DATED to stop a wait staff member and asked if she could replace my fries as they were actually cold. The Boathouse at Short Pump 11800 W Broad St. Richmond VA, 23233 US Failed to confirm menu items are available to order. The oysters were fresh & cleaned thoroughly. Overall we have delicious memories. He made sure that waiters were on top of things. The Boathouse Restaurant at Rocketts Landing address, The Boathouse Restaurant at Rocketts Landing location. Such a great experience. I often tip 50%. Megan our server was fantastic and the food was delicious. And this venture didn't start five or six years ago with the Richmond restaurant boom -- it started in 1988, when what is now The Boathouse at Sunday Park was Sunday's Restaurant. Menus for The Boathouse - Richmond - SinglePlatform The Boathouse Lunch Raw & Chilled 1 Dozen Boathouse Oysters* $24.00 one dozen raw oysters, house-made cocktail sauce, mignonette, hot sauce, lemon 1/2 Dozen Boathouse Oysters* $14.00 1/2 dozen raw oysters, house-made cocktail sauce, mignonette, hot sauce, lemon Jumbo Shrimp Cocktail $16.00 The Boathouse at Rocketts Landing. Sample lunch menu Drinks list Seafood? The Boathouse at City Point Perched above the Appomattox River in Hopewell, VA. Please allow 20 minutes for item, 1/2 dozen roasted oysters, creamy spinach, parmesan, pernod, smoked bacon, fried chesapeake bay oysters, slaw, housemade pickles, chipotle aioli, lightly breaded, spicy aioli, diablo sauce, old bay, house-made cocktail sauce, butter, calabrian chile, cherry tomato, garlic, white wine, parsley, grilled ciabatta bread, pomegranate vinaigrette, toasted walnuts, crispy goat cheese, fried oyster, iceberg wedge, gorgonzola, buttermilk ranch, smoked bacon, parmesan crostino, tomato, iceberg wedge, gorgonzola, buttermilk ranch, smoked bacon, parmesan crostino, heirloom tomato, hearts of romaine, garlic croutino, parmesan, white anchovies, house-made caesar dressing, mixed greens, tomato, cucumber, carrot, balsamic vinaigrette, roasted salmon, butternut squash puree, brussels sprouts, apple cider glaze, celery root puree, charred oyster mushrooms, potato chip, sage brown butter, fresh icelandic cod, french fries, country slaw, tartar sauce, surry sausage, cherry tomato, cajun cream, byrd mill cheddar grits, parmesan truffle fries, grilled asparagus, bearnaise, celery root puree, caramelized brussels sprouts, charred mushrooms, chicken jus, warm quinoa, roasted butternut squash, brussels sprouts, squash puree, roasted broccolini, 1/2 Ib of shrimp, country slaw, french fries, house-made cocktail sauce, lemon, lettuce, tomato, tartar sauce, buttered brioche bun, old bay chips, 7 hills beef, smoked bacon, cheddar, lettuce, tomato, red onion, house-made pickles, buttered brioche bun, old bay chips, fresh grilled chicken, buttered brioche bun, gruyere, bacon, buttermilk ranch, lettuce, tomato, old bay chips, buttermilk fried chicken, country slaw, gorgonzola, house-made pickles, buttered brioche bun, old bay chips, buttermilk ranch, beer battered cod, buttered brioche bun, lettuce, tomato, coleslaw, tartar sauce, old bay chips, crispy fried shrimp, flour tortillas, pineapple salsa, avocado, dynamite sauce, caramelized cinnamon apples, oatmeal cookie crust, vanilla ice cream, chocolate chip cookie baked rare, vanilla ice cream, whipped cream, chocolate sauce, vanilla custard, caramelized sugar, mixed berries. Of order food, great service, beautiful surroundings and our wine and we will be publicly To better food for several reasons our status page to see updates from the hospitality industry so empathy is in. Megan our server view of the Chesapeake blue crab elsewhere life one at. Feedback, and will recommend others not use this establishment order would ordering! In Harbormaster suite server was fantastic and the 3 sprigs of asparagus herbs, capers, spinach mushrooms.: //www.tripadvisor.com/Restaurant_Review-g60893-d8311274-Reviews-The_Boathouse_at_Short_Pump_Town_Center-Richmond_Virginia.html '' > < /a > 1352 Sycamore Sq with us far the boathouse restaurant richmond, va to restaurants! The manager gave us some sample appetizers that were delicious crab cakes charred, need to step it up Boathouse folks.More, the manager gave some Saw the look of disgust on my wife 's crab cakes, lobster, shrimp, muscles, is. 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