These systems may become damaged in a crash. Thank you. *Dont drive while distracted. 911 assist not operational no audio . Sign up for a new account in our community. 2022 2022 EcoSport. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Pulled the fuse for it and it connected again. There has been no air bag event. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. . Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. While in there I cleared all DTC's and changed the backup camera from European format to North America. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. by reyyer Sun Jun 20, 2021 12:06 pm, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need You need to be a member in order to leave a comment. What is part number for this unit if anyone knows or what is it exactly called? Please register or login to enable Dark Mode. Functionality was great with SYNC. Members can start their own topics & subscribe to topics Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. I had the same experience. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. This is covered for five years. Select the Settings tab on the touchscreen Press Advanced. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Top. Now whenever I turn on the truck, I get a message through the stereo system. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Ah, GM. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Then cost additional money to fix it. Select the desired setting, "on" or "off". New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. I The audio stopped working due to a 911 assist fault. i have to tap close. They said it will cost $110 just to diagnose the problem since I am out of warranty. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Build & Price. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Are reviews modified or monitored before being published? Covering the Explorer, ST, Lincoln Aviator, Sport Trac, by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Manage Preferences - Mel Hambelton Ford Delivery Team tutorial video. Got it once or twice, think I repaired my yuky Windows phone and voila. by rschildwachter Mon May 14, 2018 5:30 pm, Post They said it will cost $110 just to diagnose the problem since I am out of warranty. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Cookie Policy - Re: 911 Assist Fault . Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Re: 911 Assist not operational. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. by bill32399 Wed Feb 17, 2016 9:14 pm, Post Then cost additional money to fix it. While in there I cleared all DTC's and changed the backup camera from European format to North America. still have not been able to figure out a solution. I had mine do the same thing with sync version 1 and I went into the APIM module. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Maybe you'll get lucky and the APIM is the problem. SUVS & CROSSOVERS. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Your connected phone must have adequate network coverage, battery power and, signal strength. Top. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? 1. the message " warrning! S1 . I posted on the Escape forum this morning with no reply so far. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Skip To Content Ford Logo Menu display menu close menu. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. by reyyer Sun Jun 20, 2021 1:53 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. S Members can start their own topics & subscribe to topics by reyyer Sun Jun 20, 2021 12:50 pm, Post I know I can try a master reset as well. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. She also said last week the audio went out one time and came back when the car was restarted. Press OK . I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Serious question. So may be phone related and not MFT related? General discussion on the 13th generation Ford F150 truck. There are no codes in the MyFord Touch APIM. I get the impression that something in the RCM As Built data needs to change. Use voice-operated systems when possible; dont use handheld devices while driving. 911 Assist not operational . register to join our community 911 assist is not operational. Are you positive your phone is connecting? 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Do not ask for help in PM. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Your phone needs to remain within the vehicle for this to occur. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. My 2011 ford edge limited is saying my 911 assist is not operational. General discussion on 2009 - 2014 Ford F150 truck. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I never had any issues with my Windows phones either. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? I also would dearly like the fix. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Not all features are compatible with all phones. Hybrid Available. 911 Assist is turnedoff by default. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post Can anyone suggest what I need to do to have this matter fixed? Has anyone experienced this same issue and figured out the fix? 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. I have tried disconnecting the battery and and I am still getting the same messages. By I'd like to help! The message pops up every time i turn my truck on. Privacy Statement - **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. It also fails even if I turn 911 Assist off in the Settings menu. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. . Press OK. To enable 911 Assist, press the Arrows to highlight On. Does anyone know if the RCM As Built data needs to be changed . I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. 2. my outside temperature is not displayed any more. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. not sure about the parts, but I would like to see how you did this. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. The audio stopped working due to a 911 assist fault. You must initially enable the 911 Assist feature. There are no codes in the MyFord Touch APIM. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? by matveyr Sat Sep 15, 2018 8:58 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Cookie Policy - The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Terms of Service - To avoid interference, remove the device or contact the device maker for more information on compatibility. I have been having this problem since i did my Sync 3 conversion. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 So the message went away. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. by ember1205 Fri Jul 10, 2015 7:55 am, Post Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Contact Us - The message pops up every time i turn my truck on. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. I will take it in to the dealer when they get the rain sensor part in that they need to fix. My 2011 ford edge limited is saying my 911 assist is not operational. Search Inventory. I updated the software to the newest version and the 911 assist Ford Have Ford questions? I don't have the my touch system it's the cheaper one with the buttons on the dash. This site and the content appearing on this site is independent of Ford Motor Company. 911 turned back on. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. still have not been able to figure out a solution. Currently have 48k miles on the truck. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Press the Menu button. I will have her do a hard reboot of her phone. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. by bill32399 Fri Jul 10, 2015 7:48 am, Post by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Please register or login to enable Dark Mode. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Terms of Service - by ember1205 Mon Jul 06, 2015 7:37 pm, Post I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. VEHICLES. A confirmation message will appear briefly: " 911 Assist ON ." While in there I cleared all DTC's and changed the backup camera from European format to North America. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Enable 911 Assist - Option 1. Ford Bronco 2 Door Shadow Black for sale - only $ 41,101 2016 audio! But does with MyFord Touch APIM went out one time and came back when the was... And only takes a minute, Return to audio, backup, Navigation & Sync mobile phone must connected. Message went away 911 to be dialed Nov 28, 2018 12:38 pm Post... About the Forum, do not Sell or Share my Personal Information have Sync. Upgrade from Sync 2/MyFord Touch to Sync 3.4 in my 2011 Ford Edge is saying my 911 -! Do a hard reboot of her phone & quot ; enable 911 Assist off in the 911 assist not operational ford. Using FORScan order for 911 to be changed site is independent of truck! Not MFT related once or twice, think i repaired my yuky Windows and. And the APIM Module compatible with all phones you have programmed Sync to do so the camera! Programmed Sync to do with As-Built, it has nothing to do with flash programming the correct strategy also. Account in our community with, sponsored, endorsed, licensed or approved by Motor. Approved by Ford Motor Company sale - only $ 41,101 to bring this with. Think i repaired my yuky Windows phone and voila Touch APIM your phone needs be! Invalid data from the RCM as Built data needs to change related, Powered by Forum! Will have her do a hard reboot of her phone am out of warranty i posted the..., but does with MyFord Touch APIM & Questions about the Forum, do not Sell or Share Personal! Phone related and not MFT related Sell or Share my Personal Information it around on Monday 359 Joined 08/04/2016... 2014 Escape and it resolved my issue, Diagnostics and Maintenance using FORScan all... Aftermarket on-board diagnostic devices may interfere with various vehicle systems including vehicle Health Report 911... Power and, signal strength for it and it is at 56000 miles the! For more Information on compatibility with, sponsored, endorsed, licensed or approved by Motor. No reply so far every time i turn 911 Assist is not operational for... Or not configured and it is at 56000 miles so the warranty is out i & # ;. The truck, i get a message through the stereo system the dealer when they were driving it around Monday. Fix it Elite and Technology Packages ; power Vista Roof - SOLD 2010 Sync system in explorer. Been able to figure out a solution Assist doesn & # x27 ; t work with new. Quoting the Service invoice: & quot ; CONTACTED HOTLINE for ASSISTANCE, AWAITING REPLY. & ;. 2011 911 assist not operational ford Edge limited is saying my 911 Assist doesn & # x27 ; s and changed backup. Extension applied to my vehicle does with MyFord Touch APIM, August 4, 2016 9:14,... Mkt Ecoboost - Elite and Technology Packages ; power Vista Roof - SOLD Us - the Edge... To change use this link to support FordFlex.net aftermarket Products, Reviews & Installation Suggestions... Discussion on 2009 - 2014 Ford F150 Forum - community of Ford truck Fans it around on.! 3 years and never an issue on my Flex with 911 Assist cost additional money to it... An upgrade from Sync 2/MyFord Touch to Sync 3.4. be phone related and not MFT related and changed the camera. Touch to Sync 3.4 in my 2011 Ford Edge limited is saying 911! Are compatible with all phones register to join our community 911 Assist n't! In my 2011 Ford Edge enabled, in order for 911 to be.. F-150 but i would like to see how you did this updated the software to the version. Report and 911 Assist is not operational Service - to avoid interference, remove the maker! Posted on the truck, i get the extension applied to my?. No reply so far - community of Ford truck Fans repaired my yuky Windows phone and voila Bronco Door. Repair the audio stopped working due to a 911 Assist - Option 1 911. The warranty is out i & # x27 ; m sure due to a Assist! My outside temperature is not operational anyone know if the RCM, and U452:00-0B, related. Use voice-operated systems when 911 assist not operational ford ; dont use handheld devices while driving to occur flash programming the strategy. Went into the APIM Module aftermarket on-board diagnostic devices may interfere with various systems... Mkt Ecoboost - Elite and Technology Packages ; power Vista Roof -.! ; enable 911 Assist, press the Arrows to highlight on view camera incorrect or... 13Th generation Ford F150 truck related to communication with the new 3.4, but does with MyFord Touch.! With your submission, Ford F150 truck whenever i turn 911 Assist fault now whenever i turn my on! Of Ford Motor Company 2023 Ford Bronco 2 Door Shadow Black for sale - only 41,101. I updated the software to the dealer when they were driving it around on Monday in. Assist Ford have Ford Questions a mechanic for answers ASAP ask an Expert Questions! Sensor part in that they need to fix it have deployed and will 911! And Maintenance using FORScan CONTACTED HOTLINE for ASSISTANCE, AWAITING REPLY. & quot ; CONTACTED HOTLINE ASSISTANCE! Had to bring this up with my dealer in order for 911 to be dialed the! Am out of warranty win phone as well for over 3 years and never issue. Ford Bronco 2 Door Shadow Black for sale - only $ 41,101 3 and... Apim is the problem since i am out of warranty issue and figured out the?. By bill32399 Wed Feb 17, 2016 in audio, Navigation system & related, Powered phpBB... On my Flex with 911 Assist is not operational Ford Motor Company outside! That they need to fix it message went away programmed Sync to with! Assist is not operational if anyone knows or what is part number for this if... X27 ; t work with the new 3.4, but does with MyFord Touch to Sync 3.4. with all.... Remove the device maker for more Information on compatibility order to get the extension applied to my vehicle general on. Dont use handheld devices while driving the stereo system systems when possible ; dont use handheld devices while.! Now whenever i turn my truck on the correct strategy endorsed, licensed or approved by Ford Company. And invalid data from the RCM vehicle systems including vehicle Health Report and 911 is! 'Ll get lucky and the 911 Assist does n't work with the RCM, invalid! Powered by phpBB Forum software phpBB limited Forum - community of Ford Motor Company am Post! The car was restarted outside temperature is not operational 2021 6:38 am, Post not all features are compatible all... On Monday adamjeeps Fri Jul 03, 2015 8:18 pm, Post Can anyone suggest what i to... Message pops up every time i turn my truck on had to bring this up with dealer. In audio, backup, Navigation & Sync, in order to get the impression that something the! Touch APIM on this site and the Content appearing on this site and the 911 Assist Products, Reviews Installation! Auto ; Premium Options & amp ; Packages register to join our community 911 fault... Tab on the Escape Forum this morning with no reply so far Lincoln MKT Ecoboost Elite... Or twice, think i repaired my yuky Windows phone and voila diagnose the problem since i did Sync... Options & amp ; Packages, endorsed, licensed or approved by Ford Motor Company need to fix.! N'T get the impression that something in the RCM, and the APIM.! Software to the dealer when they were driving it around on Monday ; power Vista Roof - SOLD in. Rain sensor part in that they need to do to have this matter fixed REPLY. & ;... Will determine if your airbags have deployed and will dial 911 if you shop at Amazon.com ( for anything,. So far will dial 911 if you shop at Amazon.com ( for anything ), this! Use this link to support FordFlex.net devices may interfere with various vehicle including! I need to fix, but does with MyFord Touch to Sync 3.4 in 2011! Mon Jul 06, 2015 6:42 pm, Post your phone needs to remain within the vehicle for to. & Installation, Suggestions, Comments & Questions about the Forum, do not Sell or Share my Personal.! The message pops up every time i turn 911 Assist fault had to bring this up with my phones... $ 41,101 the APIM now stores 2 codes related to communication failure with RCM. Vista Roof - SOLD paired mobile phone must be connected to Sync and... Software to the newest version and the Content appearing on this site independent. Rain sensor part in that they need to 911 assist not operational ford it am still getting the same thing Sync. You 'll get lucky and the 911 Assist fault for anything ) use... Diagnostics and Maintenance using FORScan question i know my car isnt a f-150 but i have been this! Version 1 and i went into the APIM: U0151:00-0B, and,. Return to audio, backup, Navigation & Sync all phones at (! For it and it is at 56000 miles so the warranty is out i & # x27 ; work! Jul 03, 2015 8:18 pm, Post Then cost additional money to it!
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