And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Do not use a Premier Pools franchise to build your pool. In between the hiring phases I was to have communication with their superintendent. We signed with Premier Pools and Spas of South Florida in June of 2020. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Looking for pool financing? Get browser notifications for breaking news, live events, and exclusive reporting. Mustard algae, also, What is pool coping? We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Hi Lauren. On 13th August 2021 my pool was plastered and filled with water. I sent a termination letter and still haven't heard back from them. Hello Susan. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. / CBS Texas. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. It's way too much money to not finish the job but yet I'm still waiting. We insisted that PP&S rip it out & replace it at their expense. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." We are now sitting at day 10 with a completed pool but does it work? Remodeling: He helped us get exactly what we wanted while staying in our budget. It was AWFUL! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. No updates, no returned calls, nothing. I highly recommend Premier! I am only posting this review to let others know the truth about dealing with this company. Don't use this company to build your pool! Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. The couple says the pool has broken lights and faulty drains. Design Your Pool REQUEST A FREE QUOTE About Premier Consumer complaints Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. There were delays to get us into engineering. First off, my project manager either quit or was fired as pool construction started. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Today, Premier's response is call their insurance company and file a claim. They have excuses for everything and its never their fault as to why your pool is still not built. Services Offered by Premier Pools & Spas. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Unsubscribe easily. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. We value your privacy. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Just finish! Both of these items have been scheduled. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Cameron was a great asset to us! Great experience with a great company. The experience was terrible, they were non-responsive and the quality of work was awful. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? BBB is here to help. For more information about reviews on ConsumerAffairs.com please visit our Then the team will create a comprehensive design that is uniquely you. Were here for you whenever youre prepared to make your dream a reality. This is the worst company you could use to build your pool. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Ray ID: 7a19a06018f8aa15 We've been waiting for this pool for over 6 months now. "I'd finally had it," said Kasey. Back Most Popular Projects. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Unsubscribe easily. We provide a quality experience at every step along the way because happy customers are our currency. 9 total complaints in the last. No one showed up and no contact from PPAS since then. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Gunite, Fiberglass, Vinyl: Whats The Difference? We have failed inspection due to the drain not having a cover properly installed and safety handles. Gunite crew came in. The site owner may have set restrictions that prevent you from accessing the site. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. All they say is he refused to install it which is not the case. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. April 8, ******* called to schedule them Friday April 9 or Monday April 12. We are the largest inground pool builder in the United States with over 100+ locations nationwide. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. If you hire them have a lawyer on file to use because you will need them. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Reputation: To this day, I can text him with a question and he always responds. . Save yourself the headache and sleepless nights thinking about all the money you just threw away. About. I mean unless you want to work with an unprofessional company. The company just has a million excuses and still no one has worked on my pool for over a month now. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Once you gave us the go ahead, we began immediately. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Then the excitement begins! As this customer has been told time and time again, given repair dates of what he wants done. ****No Response At all**** This is ONE example. Our goal is to give you one-on-one, personalized service. Worked with me and resolved the problem. They do not communicate and value customers. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. 10/05/2021 Premier still has not called Jandy. Building a pool can add value to your home. Click below to learn more about each type. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. I have been asking for a meeting on my project and no one will call. And then day 3 nothing! Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. I have a huge crater in my backyard. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. The company specializes in luxury pools and custom-designed pools. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Our team is ready to go and willing to assist you with your pool needs. The disorganization and lack of accountability is mind blowing. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When it comes to pool, you will see the transformation begin right before your eyes set that... July 25, 2022 regarding the overflow drain of the pool not working times we! Prepared to make your backyard transformation fun and exciting bbb asks third parties who publish complaints, reviews and/or on... The way because happy customers are our currency me, 'do you have that time... From Sacramento to Las Vegas 6 months now their expense and ] asked me 'do! 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